Digital CX: take advantage of an AI-powered service portfolio to meet your customer needs

Accelerate business results and transform your business by tapping into four decades of deep industry experience and leadership. Put our expertise to work for your business by optimizing business processes, integrating siloed business functions, and implementing a digital-first strategy. 
Intelligent solutions

Decisive strategies for data-driven digital transformation

Optimize both business efficiencies and results with our advanced business consulting and solution design services.

Gain and retain more customers by delivering intelligent, connected, and consistent experiences.

Add, expand, or optimize functional capabilities with AI-powered back-office services like IT, HR, Finance, and Accounting

Keep company and customer data protected with end-to-end security practices, policies, and protocols.

Real results

Samsung: An effective formula for continuous CX success

To handle volume increases and provide 24-hour support after staffing hours, Samsung has created Sam the chatbot. Working with experienced Teleperformance conversation designers, they’ve outlined responses to common questions and have implemented machine learning for continuous improvement.

point NPS increase
additional volume handled
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decrease in attrition
0 %
reduction in cost-per-contact
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Expert insights

The Irate Customer: Costing Your Business More Than You Think

Calculate the true cost of one lost, irate customer in the digital age. With the proliferation of social platforms and online review sites, 94% of prospective buyers research a company or product online before buying. Download the white paper from the New England Consulting Group to get the formula.

Inspired to be the best

Inspiration drives innovation

Each and every day, VTS teams around the world work tirelessly to achieve – and exceed – our clients’ goals. An inspiration to deliver the very best is embedded deep within our DNA, fueling a culture of innovation and excellence.