Digital CX: take advantage of an AI-powered service portfolio to meet your customer needs
Decisive strategies for data-driven digital transformation
Optimize both business efficiencies and results with our advanced business consulting and solution design services.
Gain and retain more customers by delivering intelligent, connected, and consistent experiences.
Add, expand, or optimize functional capabilities with AI-powered back-office services like IT, HR, Finance, and Accounting
Keep company and customer data protected with end-to-end security practices, policies, and protocols.
Samsung: An effective formula for continuous CX success
To handle volume increases and provide 24-hour support after staffing hours, Samsung has created Sam the chatbot. Working with experienced Teleperformance conversation designers, they’ve outlined responses to common questions and have implemented machine learning for continuous improvement.
The Irate Customer: Costing Your Business More Than You Think
Calculate the true cost of one lost, irate customer in the digital age. With the proliferation of social platforms and online review sites, 94% of prospective buyers research a company or product online before buying. Download the white paper from the New England Consulting Group to get the formula.
Inspiration drives innovation
Each and every day, VTS teams around the world work tirelessly to achieve – and exceed – our clients’ goals. An inspiration to deliver the very best is embedded deep within our DNA, fueling a culture of innovation and excellence.
