Travel & Hospitality Trends: The digital experience takes flight
Keep travelers coming back with seamless hospitality services and support
Airlines
Despite the many headwinds airlines have had to navigate in recent years, growth and prosperity are on the horizon. With the right business services partner, they can achieve higher employee satisfaction (E-SAT) and customer satisfaction (C-SAT), quickly scale to address seasonal needs, realize operational efficiencies, and improve revenue. Embrace the journey and see why many of the world’s top airlines already trust Teleperformance.
Leverage our deep industry knowledge
At Teleperformance, we understand that airlines are facing high volumes, an elevated cost-to-serve, seasonal spikes, challenges with passenger support, and operational inefficiencies. Learn more about our proven, industry-specific tools and best practices.
Create companywide operational efficiencies
Eliminate counterproductive silos by digitally integrating the front, middle, and back-office functions. Streamline end-to-end business operations and connect the entire customer journey to ensure consistent experiences across all touchpoints.
Hong Kong-based carrier
50%
reduction in agency debit memos (ADM)
30%
decrease in averahe handle time (AHT)
Online travel agency
Make client setup, bookings, and trip management simple and intuitive
Deliver world-class sales and bookings support for groups of any size. Keep clients coming back with easy-to-use client tools, integrated support channels, and premium concierge services.
Integrate back-office functions to streamline fulfillment, ticketing, and more
Integrate critical front-and-back-office functions to ensure consistent, high-quality customer engagement across all touchpoints and throughout the trip management process.
Latin American based online travel agency
45%
reduction in agency debit memos (ADM)
30%
decrease in averahe handle time (AHT)
Hospitality
Seamless reservations elevate bookings
Streamline reservation management with intuitive self-service tools and integrated support options that increase satisfaction while reducing operating costs.
Keep guests coming back with world-class service
Use integrated, digital-first tools to keep guests close and connected during their stay. Then, help them plan return visits with upsell and cross-sell offers and options.
A US based hotel chain
5%
increase in booking conversions
20%
decrease in averahe handle time (AHT)
Cruise lines
Deliver a seamless experience from booking to debarkation
Simplify the reservation management process with simple, self-service options, offer easy-to-add upgrades and excursions, and maintain close contact with travelers while on-board.
Increase upsell conversions
Increase up-sell conversions with predictive modeling and integrated, cross-channel promotions.
A leading US based cruise line
$3M
reduction in travel spend
10%
decrease in travel cancellation
Car rentals
Empower travelers through intuitive, self-service tools and integrated customer support options
Deliver a frictionless travel experience with easy-to-use booking and support tools, and increase upsell conversions with intelligent offers via each customer’s preferred channels.
Eliminate back-office silos to maximize business-wide efficiencies
By integrating critical front-and-back office functions and applying proven Lean Six Sigma methodologies, companies can drive end-to-end efficiencies through process automation and operational disciplines.
Travel tech
Empower travelers to research, plan, and book with confidence
Make self-service a no-brainer. Intelligent tools can help optimize pricing offers, rate loading, inventory management, bookings, loyalty redemptions, ticketing, and more.
Make the travel experience a breeze
Effectively manage trip changes, refunds, and schedule disruptions with integrated and intuitive tools. Detect and prevent fraudulent activities, manage complaints, and monitor social media mentions.
Real client results
$200M
in refunds processed for Covid-effected bookings for XX-based airline
30%
reduction in call transfers for a US based loyalty management company
White Paper: Reimagining Tourism in the Era of the Metaverse
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